Privacy policy

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Ralight Holland, located at Wiekenweg 56E, 3815 KL Amersfoort, is responsible for the processing of personal data as stated in this privacy policy.

Contact Details

https://www.ralight-holland.com
Wiekenweg 56E, 3815 KL Amersfoort
+31 6 18531930

Nicolette Morel van Mourik is the Data Protection Officer of Ralight Holland. She can be reached at nicolette@ralight.nl.

Personal Data We Process

Ralight Holland processes your personal data because you use our services and/or because you provide this data to us yourself. Below is an overview of the personal data we process:

  • First and last name
  • Gender
  • Date of birth
  • Place of birth
  • Address details
  • Phone number
  • Email address
  • IP address
  • Other personal data that you actively provide, for example by creating a profile on this website, in correspondence, or by phone
  • Location data
  • Data about your activities on our website
  • Data about your browsing behavior across different websites (for example because this company is part of an advertising network)
  • Internet browser and device type
  • Bank account number

Special and/or Sensitive Personal Data We Process

Our website and/or service does not intend to collect data about website visitors who are younger than 16 years old, unless they have permission from a parent or guardian. However, we cannot verify the age of a visitor. We therefore advise parents to be involved in their children’s online activities, to prevent data from being collected about children without parental consent. If you believe we have collected personal data about a minor without such consent, please contact us at nicolette@ralight.nl and we will delete this information.

Purpose and Legal Basis for Processing Personal Data

Ralight Holland processes your personal data for the following purposes:

  • Handling your payment
  • Sending our newsletter and/or promotional materials
  • To be able to call or email you if necessary to perform our services
  • To inform you about changes to our services and products
  • To offer you the option to create an account
  • To deliver goods and services to you
  • Ralight Holland analyzes your behavior on the website in order to improve the website and tailor our products and services to your preferences
  • Ralight Holland tracks your browsing behavior across various websites so we can tailor our products and services to your needs
  • Ralight Holland also processes personal data when we are legally obliged to do so, such as data needed for our tax returns

Automated Decision-Making

Ralight Holland [does / does not] make decisions based on automated processing that may have (significant) consequences for individuals. These are decisions made by computer programs or systems without human involvement (such as an employee of Ralight Holland).
Ralight Holland uses the following computer programs or systems: [specify the name of the system, why it is used, the underlying logic, relevance, and expected consequences for the individual]

How Long We Store Personal Data

Ralight Holland does not store your personal data longer than is strictly necessary to fulfill the purposes for which your data is collected. We use the following retention periods for the following (categories of) personal data:

  • Personal information > Retention period > Reason
  • Address > Retention period > Reason
  • Etc. > Retention period > Reason

Sharing Personal Data with Third Parties

Ralight Holland does not sell your data to third parties and only provides it if necessary for the execution of our agreement with you or to comply with a legal obligation. We enter into a data processing agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality. Ralight Holland remains responsible for these processing operations.

Cookies or Similar Technologies We Use

Ralight Holland uses functional, analytical, and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet, or smartphone when you first visit this website.

Ralight Holland uses cookies with purely technical functionality. These ensure the website works properly and, for example, that your preferred settings are remembered. These cookies are also used to optimize the website.

In addition, we place cookies that track your browsing behavior so we can offer customized content and advertisements. Upon your first visit to our website, we informed you about these cookies and asked for your consent to place them.

You can opt out of cookies by setting your internet browser to no longer store cookies. You can also delete any previously stored information via your browser settings.
For more information, see:
https://veiliginternetten.nl/themes/situatie/cookies-wat-zijn-het-en-wat-doe-ik-ermee/

Third-party cookies may also be placed on this website. These may include advertisers and/or social media companies. Examples:

  • Cookie: Google Analytics
    Name: _utma
    Function: Analytical cookie to measure website visits
    Retention period: 2 years

Accessing, Modifying, or Deleting Data

You have the right to access, correct, or delete your personal data. You also have the right to withdraw your consent for data processing or to object to the processing of your personal data by Ralight Holland. Additionally, you have the right to data portability. This means you can request that we send the personal data we hold about you in a computer file to you or to another organization you specify.

You can send a request for access, correction, deletion, data transfer, withdrawal of your consent, or objection to the processing of your personal data to nicolette@ralight.nl.

To ensure the request was made by you, we ask you to include a copy of your ID with your request. In this copy, please black out your photo, MRZ (machine-readable zone, the strip with numbers at the bottom of the passport), passport number, and Citizen Service Number (BSN) to protect your privacy.

We will respond to your request as quickly as possible, but within four weeks.

Ralight Holland also wants to point out that you have the right to file a complaint with the national supervisory authority, the Dutch Data Protection Authority. You can do so via the following link:
https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons

How We Protect Personal Data

Ralight Holland takes the protection of your data seriously and implements appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized changes. If you believe your data is not properly secured or if there are signs of misuse, please contact our customer service or email us at nicolette@ralight.nl.

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